Terms of Service

These Terms of Service ("Terms") govern access to and use of metriq, a subscription software service operated by Kashyap LLC ("metriq," "we," "us," or "our"). By creating an account, starting a trial, or using metriq, you agree to these Terms and our Privacy Policy.

Service description

metriq is a cloud-based software platform that connects to your advertising and e-commerce accounts (including Meta Ads, Google Ads, TikTok Ads where available, and Shopify) to display advertising performance, profit estimates, dashboards, reports, and AI-generated insights. You receive access to the metriq web application and related features for the subscription plan you select.

Analytics and profit figures are estimates based on data from connected platforms and settings you provide (such as COGS). Results may differ from your accounting records. metriq does not provide financial, legal, tax, or investment advice.

Eligibility

You must be at least 18 years old and authorized to bind the business entity you represent. You are responsible for maintaining the security of your account credentials and for all activity under your account.

Subscriptions, free trial & billing

metriq is offered as a recurring subscription. Current plan names and prices are listed on our Pricing page and may change for new customers with reasonable notice. Applicable taxes may be added where required by law.

7-day free trial. New customers may receive a 7-day free trial on eligible plans. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be charged the then-current price for the plan you selected. Trial length and eligibility are shown at checkout.

Payment. Payments are processed by Stripe, Inc. We do not store full payment card numbers on our servers. By subscribing, you authorize us and Stripe to charge your payment method on a recurring basis until you cancel.

Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) until cancelled. You will be charged at the start of each renewal period unless you cancel before the renewal date.

Failed payments. If a payment fails, we may retry the charge, suspend access after reasonable notice, or terminate your subscription until payment is resolved.

Cancellation

You may cancel your subscription at any time from Settings → Billing in the metriq app, or by emailing [email protected]. Cancellation stops future billing. Access continues until the end of your current paid billing period (or through the end of your free trial if cancelled during trial). There are no cancellation fees.

Refund policy

If metriq is not right for you, contact us at [email protected] within 7 days of your first paid charge for a full refund of that payment. Refunds are issued to the original payment method via Stripe. Free-trial periods with no paid charge are not refundable. Refunds are not available for partial billing periods after the 7-day window, except where required by law.

If you believe a charge is incorrect, contact us before initiating a chargeback so we can resolve the issue directly.

Plan changes

You may upgrade or downgrade plans from Settings → Billing. Upgrades typically take effect immediately with prorated charges where applicable. Downgrades apply at the next billing cycle unless otherwise stated at checkout.

Acceptable use

You agree not to:

Use metriq for any unlawful purpose or in violation of applicable advertising platform policies
Attempt unauthorized access to metriq systems, other accounts, or third-party integrations
Reverse engineer, scrape, or resell the service except as expressly permitted
Upload malware, interfere with service operation, or abuse API or AI features
Misrepresent your identity or connection authority to ad accounts or Shopify stores

We may suspend or terminate accounts that violate these Terms or pose risk to the service, other users, or payment processors.

Third-party integrations

metriq connects to third-party platforms via OAuth or authorized APIs. Your use of those platforms remains subject to their terms. We are not responsible for outages, data delays, or policy changes by Meta, Google, Shopify, TikTok, or other providers.

Intellectual property

metriq, its software, branding, and content are owned by Kashyap LLC. You receive a limited, non-exclusive, non-transferable license to use the service during an active subscription. You retain ownership of your business data.

Disclaimer of warranties

metriq is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free service.

Limitation of liability

To the maximum extent permitted by law, Kashyap LLC and metriq shall not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue arising from your use of the service. Our total liability for any claim shall not exceed the greater of (a) amounts you paid to metriq in the 12 months before the claim or (b) USD $100.

Indemnification

You agree to indemnify Kashyap LLC against claims arising from your misuse of the service, violation of these Terms, or infringement of third-party rights through your account.

Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance. If you do not agree, cancel your subscription before the next renewal.

Governing law & disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Disputes shall be brought in courts located in Wyoming, except where consumer protection laws in your jurisdiction require otherwise.

Contact

Questions about billing, refunds, or these Terms: [email protected] · + (307) 381-2879