Privacy Policy

Last updated: June 5, 2026

metriq ("we," "us," or "our") is operated by Kashyap LLC. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit gometriq.com, use the metriq application at app.gometriq.com, or contact us for support.

Who we are

Kashyap LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: [email protected]
Phone: + (307) 381-2879

Information we collect

Account information. Name, email address, business name, and authentication data when you register or sign in (via our identity provider).

Billing information. Subscription plan, billing history, and payment status. Payment card details are collected and processed by Stripe, Inc. — we do not store full card numbers on our servers.

Connected platform data. With your authorization, we access read-only advertising and commerce data from platforms you connect (e.g., Meta Ads, Google Ads, Shopify, TikTok Ads when available), including campaign metrics, spend, orders, revenue, returns, and related account metadata.

Usage data. Log data, device/browser type, pages viewed, feature usage, and support communications.

Communications. Messages you send to us via email, contact forms, or support channels.

How we use your information

We use personal information to:

  • Provide, operate, and maintain the metriq service
  • Calculate analytics, profit estimates, and AI-generated insights
  • Process subscriptions and payments through Stripe
  • Send transactional emails (account, billing, security, product updates)
  • Provide customer support and respond to inquiries
  • Improve product performance, security, and reliability
  • Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information.

Legal bases (EEA/UK users)

Where GDPR applies, we process data based on: (1) contract — to deliver the service you subscribed to; (2) legitimate interests — security, fraud prevention, and product improvement; (3) consent — where required for optional communications; and (4) legal obligation.

Service providers

We share information with trusted processors only as needed to operate metriq:

  • Stripe — subscription billing and payment processing (Stripe Privacy Policy)
  • Clerk — authentication and account management
  • Supabase — database hosting and application data storage
  • Cloudflare — CDN, security, and hosting
  • Resend — transactional email delivery
  • PostHog — in-product analytics (app only)
  • Plausible — privacy-friendly website analytics (marketing site)
  • Google Tag Manager — tag management on the marketing site, where enabled

Processors are contractually required to protect your data and use it only for the services they provide to us.

OAuth & third-party platforms

When you connect Meta, Google, Shopify, or other integrations, we request read-only access via OAuth. We cannot create, edit, or delete campaigns, ads, or store data on your behalf unless a feature explicitly requires it and you authorize it. Platform data is used solely to provide metriq analytics to your account.

Cookies & tracking

The marketing site may use cookies and similar technologies for basic functionality, analytics, and tag management. The metriq application may use session cookies and product analytics to maintain your login and improve the product. You can control browser cookies through your device settings; disabling cookies may limit certain features.

Data retention

We retain account and connected data while your subscription is active. After cancellation, data is retained for up to 90 days to allow export or reactivation, then deleted or anonymized unless a longer period is required by law or for legitimate business needs (e.g., billing records).

Billing and tax records may be retained as required by applicable law, typically up to 7 years.

Security

We use industry-standard safeguards including TLS encryption in transit and encryption at rest for stored data. Access to production systems is restricted. No method of transmission or storage is 100% secure; contact us immediately if you suspect unauthorized access to your account.

International transfers

metriq is based in the United States. If you access the service from outside the U.S., your information may be processed in the U.S. and other countries where our providers operate, with appropriate safeguards where required.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. California residents may have additional rights under the CCPA/CPRA, including the right to know what we collect and the right to opt out of sale — we do not sell personal information.

To exercise your rights, email [email protected]. We will verify your request and respond within applicable legal timeframes.

Children

metriq is a business service not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version. Material changes will be posted on this page.

Contact

Privacy questions or requests: [email protected] · + (307) 381-2879